REFUNDS AND CANCELLATION POLICY

We thank you and appreciate your purchase with us. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make through us unless specifically stated otherwise on our service sale pages or readers offer advertisements. The policy with regard to the processing of the refund, shall be in accordance with the clauses as set forth for:

I. REFUND REQUESTS:

Upon your purchase of the product through the Company’s Platform, you do not have the right to place a return or refund request or process a return request on general grounds.

II. REFUND GUIDELINES:

Refunds
100% Refund If any ordered was placed wrongly or mistakenly occurred, i.e double payment, unidentical orders, and of same order .Exception of payment gateway fee.
Upto 90% Refund The user is entitled to receive up to 90% refund of the total amount in case the cancellation request is made within 24hours for the writing services mentioned on platform. We intended to refund you 100% but bear the cost of the Payment Gateway and account fees so the 10% exception.
50% Refund • The user is entitled to receive a 50% refund of the total amount in case the cancellation request is made between 24 to 48 hours, Writer is assigned the following day after confirmation and therefore a 50% reduction of the amount is done.
  • However the above refund will be valid for normal orders, which the delivery day is over 8 days of completion time and which it doesn’t apply for urgent order (The completion time or delivery date is less than 5-days) and no refund shall be proceeded
  • Furthermore, this refund is subject to an authentic reason for cancelling the order. If no reason is provided, no refund will be effected. For urgent orders as above, there will not be any refund.
  • After 48hrs from the date of confirmation No refund will be considered at this point.

REQUESTS FOR REFUND AND REVISION

Request for Refunds
Work Delay Upto 50% If the work delay occurs first we evaluate the work order and will quickly revise the order to sort out the delay, there is no refund guarantee on this clause, and the refund will be considered under that heading shall be made on a case-by-case basis.
No Writers found: Upto 100% The user is entitled to receive upto 100% refund of the total amount in case there is no Writers and Research consultant exist. Payment Gateway feel will be an exception
Time Frame: Upto50% Refund If the work didn’t get completed as per the time frame, first we will assess the work for avoiding the future delay and try to get complete, if any refund will be considered under that heading shall be made on a case-by-case basis. e.
0% Refund: Rejection of Work and Didn’t pass my work During this event if your not satisfied the work, we will revise your work until you will convinced with the same. The provided the work is intended to serve as a reference and must not be presented "as it is". No refunds will be issued.

PROCESSING OF REFUND

  • All refund request made under this platform shall be processed within 15 working days of cancellation and shall be transferred to the bank account.
  • In case the Company fails to provide the refund within 15 working days, user can raise a ticket for the issue of refund Company shall resolve the issue within 24 hours.

We maintain a negative list of all fraudulent transactions and non-complying users and reserve the right to deny access to such users at any time or cancel any orders placed by them in future.